01. Operations and Process Management
In a competitive environment it is required a production system increasingly more efficient. Improvement programs are an alternative to create an organization orientated to reduce wastes and to increase efficiency, productivity and availability of workers and process. This paper is a case study that evaluates the improvement (kaizen) program of a food factory located in the Metropolitan Region of Recife. It analyzes four factors that might affect its successful initiatives to enhance a production process. We consider four criteria ? leadership?s commitment, operational commitment, communication, and education and training. The study investigates different perspectives of two groups ? production operator and manager in other to validate differences from them. It was applied two distinct questionnaires ? one to each group. Finally, our investigation revealed that groups rank factors that influence an improvement differently, except for leadership commitment, which was order as last important by both groups. In addition, education and training is evaluated as the most critical factor to operators, and communication was the higher criterion to leaders. This work helps to head action based to point of view of different groups to enhance an improvement program and to assurance sustainable results to an organization.
PALAVRAS-CHAVE: kaizen, continuous improvement, lean.