Proceedings IJCIEOM – International Joint Conference on Industrial Engineering and Operations Management


ICIEOM2020_ABST_0003_37304

APPLICATION OF THE DMAIC METHOD IN A PIPE STEEL COMPANY: A CASE STUDY


ÁREA: 03. Quality Management

RESUMO:
This work described the application of the Six Sigma quality management tool in a medium pipe steel company with problems of high product return rates. Thus, the DMAIC method was used to identify the problem, as well as to propose an action plan, created from its phases. This project brought, then, the view of managers in the application of this tool, which, generally, is used in large organizations, such as multinationals. As a result of the study, a reduction in the return rate was observed, permeating lower costs and better customer service.

PALAVRAS-CHAVE:
six sigma, quality, returns.



DOI: 10.14488/ijcieom2020_abst_0003_37304
AUTORES:

ANA PAULA REZANTE DE OLIVEIRA
UNIVERSITY OF SÃO PAULO

CATARINA BARBOSA CARETTA
UNIVERSITY OF SÃO PAULO






ISSN ENEGEP: 23183349 / ISSN ICIEOM: 23178000


2018 ABEPRO - Todos os direitos reservados
Os artigos se tornam de uso público desde que resguardado o direito autoral.
Quando usado ou reproduzido, a fonte deve ser devidamente mencionada e os autores referenciados.

Rua Mayrink Veiga, Nº 32, Sala 601 - Centro, Rio de Janeiro - RJ, BRASIL - CEP: 20.090-050
Tel: 21 2263-0501 / 12 3207-5889 / E-Mail: secretaria@abepro.org.br