ICIEOM2020_ABST_0003_37304
APPLICATION OF THE DMAIC METHOD IN A PIPE STEEL COMPANY: A CASE STUDY
ÁREA: 03. Quality Management
RESUMO:
This work described the application of the Six Sigma quality management tool in a medium pipe steel company with problems of high product return rates. Thus, the DMAIC method was used to identify the problem, as well as to propose an action plan, created from its phases. This project brought, then, the view of managers in the application of this tool, which, generally, is used in large organizations, such as multinationals. As a result of the study, a reduction in the return rate was observed, permeating lower costs and better customer service.
PALAVRAS-CHAVE:
six sigma, quality, returns.
DOI: 10.14488/ijcieom2020_abst_0003_37304
RESUMO:
This work described the application of the Six Sigma quality management tool in a medium pipe steel company with problems of high product return rates. Thus, the DMAIC method was used to identify the problem, as well as to propose an action plan, created from its phases. This project brought, then, the view of managers in the application of this tool, which, generally, is used in large organizations, such as multinationals. As a result of the study, a reduction in the return rate was observed, permeating lower costs and better customer service.
PALAVRAS-CHAVE:
six sigma, quality, returns.
DOI: 10.14488/ijcieom2020_abst_0003_37304
AUTORES:
ANA PAULA REZANTE DE OLIVEIRA
UNIVERSITY OF SÃO PAULO
CATARINA BARBOSA CARETTA
UNIVERSITY OF SÃO PAULO
ANA PAULA REZANTE DE OLIVEIRA
UNIVERSITY OF SÃO PAULO
CATARINA BARBOSA CARETTA
UNIVERSITY OF SÃO PAULO
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