Proceedings IJCIEOM – International Joint Conference on Industrial Engineering and Operations Management


ICIEOM2020_ABST_0006_37361

HOW SUCCESSFUL IS CHANGE?


ÁREA: 06. Strategy and Organizational Engineering

RESUMO:
In the present turbulent environment, management of change has repeatedly been reported as ?the? key to success for organizations of all types. However, despite the overwhelming number of frameworks and approaches to change management, there is hardly any empirical research that assesses the effect of change interventions. As a result, many hypotheses about successful management of change remain unchallenged. This leads to a wide range of sometimes contradictory and confusing theories. Part of the problem is how to evaluate change success. Numerous researchers have reported failure rates of around 70 per cent for various types of change initiatives. However, most of them refer to different types of measures to evaluate change success. As a result, the first purpose of this work is to describe the psychometric properties of a new questionnaire to assess change management success based on an evaluation of the change process and its impact on various characteristics of organizational performance. Insights are derived from data in more than 100 organizations that went through various types of change initiatives. The second part of this work uses this new measure of change success to investigate differences across industries and sectors, as well as type of change and type of organization. This leads to a better understand of the landscape of change success, allowing to orient future research on similarities and differences of change under various conditions.

PALAVRAS-CHAVE:
change management, change success criteria, change failure rates



DOI: 10.14488/ijcieom2020_abst_0006_37361
AUTORES:

GEERT LETENS
ROYAL MILITARY ACADEMY

KURT VERWEIRE
VLERICK BUSINESS SCHOOL

PETER DE PRINS
VLERICK BUSINESS SCHOOL






ISSN ENEGEP: 23183349 / ISSN ICIEOM: 23178000


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