01. Operations and Process Management
Lean Manufacturing was born with a paradigm shift in production processes, eliminating waste and maintaining quality. This philosophy has continually adapted to other areas, reaching health with Lean Healthcare, which incorporates the same purpose, however it is linked to a sector that demands even greater quality and efficiency, as the risks involve well-being and health of the consumers' lives. Therefore, the objective of this work is to propose an application of Lean Healthcare in the activity of preparation of medicines in the medical clinic. The methodology used is based on two macro phases: the first intends to map the process in which the focus activity is inserted and, thus, obtain the associated waste, identifying the root cause of what will be treated. The second macro phase will propose a tool to reduce the waste in question, applying the necessary actions within a schedule and, finally, collecting the results and comparing them with the initial measurement. As a result, it is expected to improve the hospital's processes, so that they reflect improvements in time and displacement, obtaining concrete information about the implementation of this philosophy, concluding that the practice taken can be replicated in other waste, generating a systematic proposal.
PALAVRAS-CHAVE: lean healthcare, medical clinic, preparation of medicines.