02. Logistics and Supply Chain Management
Monitoring the performance and controlling the evolution of suppliers ensure a better balance between the service contracted and effectively provided by the carriers, which sets up a quality logistics management profile based on the control of supplier indicators for the generation of periodic performance evaluations. The literature reinforces the role of information technology (IT) for the success of a performance measurement system (PMS). However, even though a sophisticated IT solution offers a quick collection, analysis, and dissemination of data, it can result in additional costs for the organizations during implementation and usage stages. This paper´s goal is to analyze the role of IT in PMS, towards verifying if sophisticated IT is necessary in consolidating the PMS or if it is possible to create a successful PMS with few IT resources. The research presents a case study of a Latin American subsidiary of a multinational in the chemical sector, which implemented a successful PMS for its logistic and supply chain department. Research findings indicate that even with no use of costly and sophisticated IT, the subsidiary has achieved excellence and global recognition within the multinational organization. Research findings indicate that it is feasible to improve planning and monitoring in the supply chain, without using costly and advanced IT. Managers can take benefit of the case offered herein with insights and means of seeking to improve logistics management in a less costly manner and obtaining competitive advantage for companies.
PALAVRAS-CHAVE: performance indicators, supply chain, logistics