01. Operations and Process Management
Continuous improvement is an integral part of the management processes of organizations. The success of a company does not involve linearity of actions, but a constant concern and adaptation to possible changes, in terms of technological or human resources of an organization. Bearing this motivation in mind, this project was developed in a company of metal components for the automotive industry, and its main objective was the overall improvement of several logistic processes and their associated working conditions, using Lean Thinking principles, Ergonomics, and Simulation. In particular, the introduction of milk run in an autonomous production unit was proposed and assessed, considering its performance, as well as the ergonomic conditions of the operators. Considering this, three types of problems associated with the autonomous production unit under study were identified. Thus, the purpose of this article is twofold: 1) presents and discusses the proposals to solve such problems, and 2) assesses the performance of an Automated Guided Vehicle (AGV) to reduce waste and improve internal logistics metrics, using simulation.
PALAVRAS-CHAVE: lean thinking, continuous improvement, logistics, ergonomics, simulation.