Proceedings IJCIEOM – International Joint Conference on Industrial Engineering and Operations Management


ICIEOM2020_FULL_0007_37468

BENCHLEARNING: STATE OF THE ART ANALYSIS AND APPLICATION PROCEDURE


ÁREA: 07. Knowledge and Information Management

RESUMO:
The term ?adoption of good practices? has become basic in organizations inserted in volatile markets, a conceptual need arises related to ?learning to adopt good practices, implement them and generate good practices for the sector?. The study aims to make an analysis of Benchlearning, investigating its origin and conceptual evolution, as well as analyzing utilization procedure in organizations. The research is a systematic literature review study that used Google Scholar and Scopus as a source. 94 articles were collected and, after the appropriate filtering of the research, 19 articles were analyzed. The research results indicate that Benchlearning has an etymological origin of Benchmarking, however, it has substantivity and procedurality arising from knowledge management. The study conceptual analysis supports the identification that the tool is evolving, with little scientific content produced, however, with great potential for strategic use in organizations. In view of the analyzes, it is concluded that Benchlearning has the ability to transform realities and that, in essence, due to its conceptual depth, excels benchmarking if the organization's objective is to seek innovation, improve processes and value people

PALAVRAS-CHAVE:
benchlearning, benchmarking, organizational learning.



DOI: 10.14488/ijcieom2020_full_0007_37468
AUTORES:

JESSYCA FABIOLA RIBEIRO ATALIBA
UNIVERSIDADE FEDERAL DO RIO GRANDE DO NORTE

MARIO ORESTES AGUIRRE GONZÁLEZ
UNIVERSIDADE FEDERAL DO RIO GRANDE DO NORTE

RAFAEL MONTEIRO DE VASCONCELOS
FEDERAL UNIVERSITY OF RIO GRANDE DO NORTE

RICARDO ALEXSANDRO DE MEDEIROS VALENTIM
UNIVERSIDADE FEDERAL DO RIO GRANDE DO

HELIO ROBERTO HEKIS
UNIVERSIDADE FEDERAL DO RIO GRANDE DO NORTE






ISSN ENEGEP: 23183349 / ISSN ICIEOM: 23178000


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