07. Knowledge and Information Management
The term ?adoption of good practices? has become basic in organizations inserted in volatile markets, a conceptual need arises related to ?learning to adopt good practices, implement them and generate good practices for the sector?. The study aims to make an analysis of Benchlearning, investigating its origin and conceptual evolution, as well as analyzing utilization procedure in organizations. The research is a systematic literature review study that used Google Scholar and Scopus as a source. 94 articles were collected and, after the appropriate filtering of the research, 19 articles were analyzed. The research results indicate that Benchlearning has an etymological origin of Benchmarking, however, it has substantivity and procedurality arising from knowledge management. The study conceptual analysis supports the identification that the tool is evolving, with little scientific content produced, however, with great potential for strategic use in organizations. In view of the analyzes, it is concluded that Benchlearning has the ability to transform realities and that, in essence, due to its conceptual depth, excels benchmarking if the organization's objective is to seek innovation, improve processes and value people
PALAVRAS-CHAVE: benchlearning, benchmarking, organizational learning.